Question 1

PAYMENT PROCESSING POLICY

Accepted Answer

I am not responsible for payments that are unable to be verified, including : ZIP CODE INVALID FOR CARD USED, 
CARD USED IS NOT THE SAME AS THE NAME ON THE ORDER ,
 INVALID ADDRESS, 
INCORRECT EMAIL PLACED ONLINE AT THE TIME OF YOUR ORDER.
 If I cannot verify your payment within 3-5 business days your order will be cancelled and you will automatically receive a refund.

Question 2

TURNAROUND TIME

Accepted Answer

I thank you for your support, first and foremost. I ask that you allow up to 3-7 business days for the order the products and create the design. thank you
​

Question 3

SHIPPING POLICY

Accepted Answer

I thank you for your support. I am not responsible for the order once it has been shipped & in the care of USPS. Typically shipping time is 3-8 business day, this time frame does not include processing time for payment verification nor construction time. ready to ship units ship within 2-5 business days.

Question 4

WIG/BUNDLE RETURNS

Accepted Answer

Due to the nature of the product all hair Extensions and Wigs are final.  I greatly appreciate your support and cooperation. We take great pride in the quality of hair we offer and we ask that you familiarize yourself with with yourself as much as possible to help make a great experience.

Question 5

EMAIL POLICY & HOURS OF OPERATION

Accepted Answer

Please allow 1-3 business days for an email reply. My hours of operation are Mon 10:30 am - 8 pm, Tues-Sat 8 am - 8 pm.
​

CONTACT

YOUR TIME IS NOW

FAQ

FREQUENTLY ASKED QUESTIONS